Privacy Policy

Last updated: October 15, 2023

1. Introduction

Astitwom Digital Private Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email marketing services and visit our website.

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for EU residents and other relevant privacy regulations.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Contact information (name, email address, phone number)
• Business information (company name, job title)
• Billing information (for paid services)
• Communication preferences

2.2 Technical Information

When you use our services, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses

2.3 Customer Data

When using our email marketing services, you may upload contact lists and campaign data. We process this data solely as a processor on your behalf and in accordance with your instructions.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our email marketing services
• To process transactions and send related information
• To send administrative information and service updates
• To respond to inquiries and offer customer support
• To improve our website and services
• To prevent fraudulent activities and enhance security
• To comply with legal obligations

4. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA), our processing of your personal information is based on the following legal grounds:

• Performance of a contract: When we provide our services to you
• Consent: When you have given us explicit consent
• Legitimate interests: For our business operations and service improvements
• Legal obligation: When processing is required by law

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Trusted third parties who assist in operating our website and services
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights

All third-party service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

6. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers, including:

• EU Standard Contractual Clauses
• Adequacy decisions
• Other approved transfer mechanisms

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication procedures
• Secure data center facilities

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Retention periods vary based on:

• The type of data collected
• The purpose for processing
• Legal and contractual requirements

9. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request copies of your personal data
• Rectification: The right to have inaccurate data corrected
• Erasure: The right to have your data deleted under certain circumstances
• Restriction: The right to limit how we use your data
• Portability: The right to receive your data in a structured format
• Objection: The right to object to certain processing activities
• Withdraw Consent: The right to withdraw consent at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

10. Anti-Spam Policy

We are committed to permission-based email marketing and prohibit the use of our services for sending unsolicited commercial email ("spam"). Our anti-spam measures include:

• Requiring explicit consent for all email communications
• Implementing clear opt-out mechanisms in all emails
• Monitoring for spam complaints and taking appropriate action
• Complying with the CAN-SPAM Act and other applicable anti-spam laws

We reserve the right to suspend or terminate services for any client found to be in violation of our anti-spam policy.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

12. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We will also provide notice via email or through our services for material changes to this policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• By email: info@astitwomdigital.in
• By mail: Astitwom Digital Private Limited, Dera Street Main Road,Gunupur, Bhubneshwar Odisha, 765022
• By phone: +91 8093450773

15. Email Communication

We collect email addresses only with user consent. These emails are used strictly for communication, updates, and marketing purposes as agreed by the user. Users may unsubscribe from marketing emails at any time.

Terms & Conditions

Last updated: October 15, 2023

1. Agreement to Terms

By accessing or using the services provided by Astitwom Digital Private Limited ("Company," "we," "us," or "our"), you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services.

2. Services Description

Astitwom Digital provides strategic email marketing solutions, including:

• Email marketing strategy development
• Marketing automation implementation
• Audience development and segmentation
• Campaign management and optimization
• Performance analytics and reporting

All services are provided on a professional consultancy basis, tailored to each client's specific needs and objectives.

3. Account Registration

To access certain features of our services, you may be required to register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

4. Acceptable Use

You agree not to use our services for any unlawful purpose or in any way that violates these terms. Prohibited activities include:

• Sending unsolicited commercial email (spam)
• Using purchased, rented, or third-party email lists without proper consent
• Transmitting any material that contains viruses or malicious code
• Attempting to gain unauthorized access to our systems
• Engaging in any activity that disrupts or interferes with our services
• Violating any applicable laws or regulations

5. Intellectual Property

All content, features, and functionality of our services, including text, graphics, logos, and software, are the exclusive property of Astitwom Digital and are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any part of our services without our express written permission.

6. User Content

You retain all rights to any content you submit through our services ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and process such content solely for the purpose of providing our services to you.

You represent and warrant that you own or have the necessary rights to all User Content and that it does not infringe any third-party rights.

7. Payment Terms

For paid services, the following terms apply:

• Fees are as specified in your service agreement
• Payment is due according to the billing cycle specified
• Late payments may result in service suspension
• All fees are exclusive of applicable taxes
• Refund policies are as specified in your service agreement

8. Service Modifications and Availability

We reserve the right to modify or discontinue any part of our services with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of our services.

While we strive to maintain high service availability, we do not guarantee uninterrupted access to our services and are not liable for any downtime or service interruptions.

9. Termination

We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason, including if you breach these Terms and Conditions.

Upon termination, your right to use our services will cease immediately. All provisions of these terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

10. Disclaimer of Warranties

Our services are provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that:

• Our services will meet your specific requirements
• Our services will be uninterrupted, timely, secure, or error-free
• The results that may be obtained from using our services will be accurate or reliable
• Any errors in our services will be corrected

11. Limitation of Liability

To the fullest extent permitted by applicable law, Astitwom Digital shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use our services
• Any conduct or content of any third party on our services
• Any content obtained from our services
• Unauthorized access, use, or alteration of your transmissions or content

12. Indemnification

You agree to defend, indemnify, and hold harmless Astitwom Digital and its affiliates, officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from:

• Your use of and access to our services
• Your violation of any term of these Terms and Conditions
• Your violation of any third-party right, including any copyright or privacy right
• Any content you submit through our services

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Odisha, India.

14. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• By email: info@astitwomdigital.in
• By mail: Astitwom Digital Private Limited, Dera Street Main Road, Gunupur,Bhubneshwar Odisha, 765022
• By phone: +91 8093450773

Email Policy

Last updated: October 15, 2023

1. Permission-Based Email Communication

Astitwom Digital Private Limited follows strict permission-based email marketing practices. We send bulk or marketing emails only to individuals and organizations that have explicitly opted in to receive communications from us.

2. No Purchased or Third-Party Lists

We do not use purchased, rented, scraped, or third-party email lists. All email recipients are obtained through lawful and transparent opt-in methods.

3. Unsubscribe & Opt-Out

Every marketing email sent by Astitwom Digital includes a clear and easy-to-use unsubscribe option. Recipients may opt out at any time without penalty.

4. Legal Compliance

Our email communications comply with applicable laws and regulations, including CAN-SPAM, GDPR, and other relevant data protection and anti-spam laws.

5. Contact Information

If you have any questions about our email practices, you may contact us at: info@astitwomdigital.in